Privacy Policy

1. Overview

ReliantUs Pty Ltd (ABN [insert ABN]) ("ReliantUs", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy describes how we collect, use, hold, disclose, and otherwise manage personal information about you in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in that Act.

By using our website, services, or otherwise engaging with us, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

We may collect the following types of personal information:

2.1 Information you provide directly

• Name, job title, and business name
• Email address and phone number
• Billing and payment information (processed securely via third-party payment providers)
• Information you include in enquiry or contact forms
• Login credentials for client portals or project management tools

2.2 Information collected automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on site, and referring URLs
• Cookie identifiers and similar tracking technologies (see Section 8)

2.3 Information from third parties

• Publicly available business contact information
• Information from referral partners with your consent
• Analytics data from platforms such as Google Analytics

We only collect personal information that is reasonably necessary for one or more of our business functions or activities.

3. How We Use Your Information

We use your personal information for the following primary purposes:

• Providing, managing, and improving our services (website development, hosting, maintenance, and support for Adobe Commerce)
• Responding to enquiries, quotes, and support requests
• Processing payments and managing accounts
• Sending service-related communications (invoices, project updates, scheduled maintenance notices)
• Sending marketing communications where you have opted in, or where we otherwise have a lawful basis to do so
• Complying with legal and regulatory obligations
• Improving our website and business operations through analytics
• Protecting against fraud, security incidents, and misuse of our services

We will not use your personal information for a secondary purpose unless that purpose is related to the primary purpose and you would reasonably expect such use, or you have consented to it, or we are required or authorised to do so by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers — third-party vendors who assist us in operating our business (e.g., cloud hosting providers, payment processors, email platforms, project management tools)
• Professional advisers — lawyers, accountants, and auditors who provide professional services to us
• Government and regulatory bodies — where required or permitted by law (e.g., the Australian Taxation Office, law enforcement agencies)
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4.1 Overseas disclosure

Some of our third-party service providers are located overseas (including in the United States and European Union). Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to your information, as required under APP 8. By providing us with your personal information, you consent to us disclosing it to overseas recipients where necessary to provide our services.

5. Data Quality and Security

We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, and relevant. We also take reasonable steps to protect your personal information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure.

Our security measures include:

• Encryption of data in transit (TLS/HTTPS) and at rest where appropriate
• Access controls limiting who within our team can access your information
• Regular security assessments and vulnerability patching (as part of our own service offering)
• Use of reputable, security-certified third-party infrastructure providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you in accordance with applicable law if a data breach occurs that is likely to result in serious harm.

6. Data Retention

We retain personal information for as long as it is needed for the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

For client records, we generally retain information for a period of seven (7) years following the end of our engagement, to comply with Australian taxation and corporation law obligations.

7. Your Rights and Choices

7.1 Access and correction

Under the Privacy Act, you have the right to request access to personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details in Section 10.

We will respond to access and correction requests within 30 days. In some circumstances we may decline access or decline to make a correction — if so, we will tell you why.

7.2 Marketing opt-out

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. We will process opt-out requests within a reasonable time.

7.3 Anonymity and pseudonymity

Where practicable, we will give you the option to interact with us anonymously or using a pseudonym (for example, to make a general enquiry). However, some services require us to identify you to provide them.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics information. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — required for the website to function (e.g., session management)
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies — remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. For Google Analytics, you may opt out using the Google Analytics Opt-out Browser Add-on.

9. Privacy Complaints

If you believe we have breached the APPs or the Privacy Act in relation to your personal information, you may make a complaint by contacting our Privacy Officer using the details in Section 10. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

10. Contact Us

For all privacy-related enquiries, access requests, corrections, or complaints, please contact our Privacy Officer:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. We will post the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after a policy update constitutes your acceptance of the updated policy.